Videopogo Privacy Policy

Scope and contact

This policy describes the Videopogo service at videopogo.com. For privacy questions or requests, contact support@videopogo.com. Please also read our Terms of Service.

Information used by the service

• Account information: your sign-in email, profile details you supply and session information needed to authenticate your account.
• Generation inputs and assets: images and supported MP4 videos you add to the homepage asset library, image or video references you select for supported models, text prompts and generation settings; for Hotel Lobby, the two character images (which may include authorized adult photos), your permission confirmation, and optional video lines and action directions.
• Generation records: project and task identifiers, statuses, temporary source and output URLs, credit charges and returns, Hotel creation entitlements and stage usage, configured model safeguards and observed provider outcomes, and error information needed to operate or recover a request.
• Payment records: order references, purchased packages, amount and currency, payment and refund statuses, and billing information made available by Waffo. Payment card entry is handled by Waffo and its payment providers; Videopogo does not store full payment card details.
• Support and technical information: information you send to support and technical request information, such as IP addresses and browser/request data, used for service operation, rate limits, troubleshooting and abuse prevention.

When media is uploaded

Homepage asset library: supported JPG, PNG and WebP images and MP4 videos you add while signed out are stored locally in your browser. On sign-in, eligible local assets are automatically imported into your account's private asset library in Cloudflare R2. Assets added while signed in are also uploaded to that library. Adding an asset or signing in does not send it to Fal or start a paid generation. Selected references and the prompt are sent for processing only when you explicitly submit a supported generation request. Video references are sent only to models that support them; an incompatible selection is rejected before model submission or credit use.

Hotel Lobby: selecting two photos creates local previews. Before leaving for the guest checkout, a local browser draft is saved when storage is available; this does not upload photos. Drafts can be restored for up to two hours. After verified payment, you explicitly start video generation to upload the photos to Fal as character references. Payment return never starts a model automatically. No registration is required.

Use character images you have the right to process. For photos of real people, use only adult photos with the person’s consent to the AI processing and intended output. Do not include sensitive information in photos, directions or support messages that is unnecessary for the requested task.

Why information is processed and who receives it

We use the information above to sign you in, maintain your private asset library, generate and recover requested media, maintain credit, entitlement and order records, respond to support requests, and protect the service from misuse.

Fal provides temporary input-image storage and AI image/video processing. The selected image or video references, text prompts, generation settings and directions needed for your supported request are sent to Fal; text-to-image requests can contain text without an input image. Model safeguards are provided by Fal and vary by model. Its handling is also subject to Fal's privacy policy.

Waffo processes checkout, payments and related refunds. Homepage image/video requests send prompt text to Waffo's content review service before paid generation proceeds; an empty Recast prompt uses a fixed description for review. Hotel requests that contain a text prompt send that final prompt for review. These prompts can include template instructions and any user-provided lines or action directions. Hotel Normal Recast uses no text prompt, so it does not submit a prompt for text review; Fal's configured model safeguards still apply. Text review is separate from payment processing. This review endpoint receives prompt text, not your uploaded photos or videos; requests requiring text review proceed only after the application accepts the review result.

Information may also be processed by the infrastructure needed to host the service and by support personnel handling your request. Providers may process data outside your country. Their own terms, locations and retention rules can differ from Videopogo's settings. Necessary records may be disclosed to address lawful requests, fraud, security incidents or disputes.

Storage, retention and media access

Source media: homepage account images and supported MP4 videos are stored privately in Cloudflare R2, separately from generated-result retention. They do not use the seven-day result expiry. Hotel Lobby source photos are not copied into that library by the Hotel Lobby flow. When input images are uploaded to Fal for generation, the application requests a 24-hour storage lifetime. This request is not a guarantee that every provider copy, backup or log is deleted exactly after 24 hours.

Generated results: homepage images and videos have a seven-day default access period. Hotel videos are accessible for up to 30 days. Historical Hotel first-frame tasks retain their original media rules. Same-origin media routes verify ownership on every access; refunds or disputes can restrict access. Download before expiry. Neither accounts nor purchases promise permanent storage.

Historical Hotel tasks may still restore their archived media under the rules that applied when they were created. For the current direct-reference workflow, you may need to select the source photos again if they are unavailable. Restore an existing task's archive rather than submitting another model request while it is saving.

Account, purchase, project, task, credit, Hotel entitlement, payment and support records can remain after media expires for recovery, reconciliation, support, security and applicable obligations. Media expiry is not a promise that all related records are deleted.

Email and order recovery

Cloudflare Email Sending handles automated transactional messages such as order-recovery emails. Our support mailbox, support@videopogo.com, is hosted by Zoho. Email addresses and the content needed to deliver or answer those messages are processed by the relevant provider. See Cloudflare's privacy policy and Zoho's privacy policy.

Guest-order recovery links grant access to those orders after verification. Keep them private. The recovery token is not used as a public order identifier; the browser removes it from the address bar and submits it only after an explicit confirmation. A public order number alone is not proof of ownership. Registering with a matching email does not automatically claim someone else's historical purchase; account verification and order-access proof are required. New credit purchases require sign-in and are associated with that account.

Browser storage, cookies and optional tools

The service uses browser cookies for functions such as sign-in and language preferences. The first-party vp_currency preference cookie remembers a currency you explicitly choose for up to one year; it contains only the currency code. A default currency may be suggested from the request country supplied by our hosting provider, or from an explicit browser language region when country information is unavailable. This preference does not establish your billing country. An HttpOnly guest-access cookie lets the server verify access to Hotel guest purchases. JavaScript does not read that cookie. Session storage holds owner-scoped project/task references and tab-specific draft references; it does not hold photo files, recovery secrets or a permanent backup of results.

Browser IndexedDB holds the homepage's local image/video library and navigation drafts. The local library is distinct from the two-hour sign-in/payment draft: eligible local assets are removed from the import queue after the server confirms their account import. Navigation drafts contain selected media files, prompts or directions and settings, are account-scoped, and are consumed on restoration. They become unavailable for restoration after two hours; expired records are cleaned up during subsequent storage use, not by a guaranteed deletion timer. A guest navigation draft can transfer to the signed-in account only through the explicit workbench sign-in path. Clearing browser site data removes local copies and can prevent draft recovery; it does not delete copies already uploaded to your account or a processing provider.

For template purchase attribution, a first-party vp_template_attribution cookie can retain a known traffic-source label, an allowlisted public landing-page path and an external referrer origin for up to 30 days. It does not retain URL query strings, fragments, private page paths or full referrer paths. When the cookie-consent choice is enabled, this capture requires acceptance; rejection or withdrawal stops future capture and removes this cookie. When the choice is disabled, capture can run unless you have rejected it. Local development traffic is excluded. At creation of a new template checkout, the server may copy the sanitized attribution into the order snapshot for operational reporting. Withdrawal does not automatically erase an existing order snapshot; it is handled with the order records and the requests and retention practices described below. Attribution is visitor-supplied context and does not prove identity or payment.

Analytics, advertising or support widgets may be enabled by site configuration. Google Analytics may measure page views, traffic sources and device information. Microsoft Clarity may record masked session interactions such as clicks, scrolling and page navigation so we can diagnose usability issues; it is not loaded before you accept optional analytics when the cookie-consent choice is enabled. These tools can receive usage, device and cookie information. Where a cookie-consent choice is presented, it controls the optional tools covered by that choice. You can also manage cookies in your browser; blocking necessary cookies can affect sign-in and service functions. This policy does not promise that every deployment has the same optional tools enabled.

Your requests and choices

You may contact support@videopogo.com to ask about access, correction, deletion or export of your information, and to exercise rights available under applicable law. We may need to verify that the request comes from the account holder or an authorized person. Some transaction, security or dispute records may need to be retained even when other data is removed. We do not promise immediate deletion from every provider or backup.

Keep your credentials private and avoid sharing temporary media links with people who should not have access. No online service can guarantee absolute security. We may update this policy as the product or its providers change; the revision date above identifies the current version.