Videopogo Terms of Service

About Videopogo

Videopogo at videopogo.com provides image-to-video, text-to-image and image-to-image generation through a homepage workbench. The Hotel Lobby template uses two individual photos as character references for an AI music video. These terms apply to those services. Our support contact is support@videopogo.com.

Please read these terms, the Privacy Policy, Acceptable Use Policy and Refund Policy before using the service or buying a package. Waffo's buyer terms also apply to purchases processed through Waffo. These policies do not limit rights that cannot be excluded under applicable law.

Accounts and character image permissions

You must be at least 18 years old to use Videopogo. Keep your account details accurate and your sign-in credentials secure. Contact support if you suspect unauthorized access.

Upload fictional character images or adult photos only when you have the rights needed for AI processing and the intended output. Each real person depicted must be an adult who explicitly consents to that processing and intended scene. Do not submit another person's photo without the necessary consent, or use an output to mislead people about that person's identity, statements or actions.

Independent service and third-party AI

Videopogo provides its own photo-selection, generation workflow and order-recovery interface. AI images and videos are processed through Fal's third-party services; Videopogo does not own or operate the underlying models. Portrait images are processed to create synthetic scenes and performances, not authentic recordings. This service does not promise affiliation with original performers or approval by a payment or AI provider. Provider restrictions can make checkout or generation unavailable.

How generation works

The homepage workbench offers image-to-video, text-to-image and image-to-image modes. Available models and settings determine the quoted credit cost. Images generated on the homepage can be selected as inputs for a subsequent image or video request; each new generation is separately confirmed and charged.

For Hotel Lobby, upload two photos, choose the basic settings and explicitly start video generation. The photos are used directly as the left and right performer references; there is no separate first-frame generation or confirmation step. Normal retains the template performance and soundtrack. Portrait and square fit the complete source performance with added margins. Signed-in and anonymous visitors can select 10 or 15 seconds for Normal and 768p or 1080p. Other music styles offer 10 seconds with optional lines and simple action references. Custom directions cannot replace the referenced people or change their visible clothing.

AI results can vary, including faces, movement, lyrics, lip synchronization and music. A sample or a direction is a reference, not a guarantee of an identical result. Check the result before sharing or relying on it. Download results you want to keep. Homepage results are privately accessible for 7 days by default; Hotel videos for up to 30 days. Historical Hotel first-frame tasks retain their original media rules. Media access requires current ownership and is not permanent. See the Privacy Policy for source-photo and storage details.

Credits, payment and delivery

Videopogo currently offers these one-time packages in USD before applicable taxes:

• $9.90 for 500 credits.
• $24.90 for 1,500 credits.
• $59.90 for 4,000 credits.

One-time credits are added to your signed-in homepage account and remain valid for 365 days after verified payment, with no automatic renewal. They are not Hotel Lobby video entitlements.

Homepage subscriptions offer Starter: 700 credits/month at $9.90/month or $99/year, Creator: 1,800 credits/month at $24.90/month or $249/year, and Studio: 4,800 credits/month at $59.90/month or $599/year, before applicable taxes. Monthly and annual plans automatically renew at the selected billing interval until canceled. Annual plans charge the full annual amount in one payment; credits are issued monthly, not all at once. Each allocation expires at the end of its monthly credit period and does not roll over. Cancel future renewal in Billing; cancellation does not refund the payment or end the remaining paid-period monthly allocations. Independent one-time packs do not require a subscription. A current or unresolved subscription cannot be stacked with another subscription checkout.

The homepage quotes generation costs before submission. Waffo shows applicable taxes, renewal terms and the final total before payment. A test checkout is clearly identified and does not charge real money.

You must sign in to purchase new credits and submit new account generations. Use an account email you can access. Workbench sign-in and credit-purchase actions save a local draft before navigation where browser storage is available. No generation starts automatically on sign-in or payment return: the server must verify payment, and you must explicitly submit a generation. A checkout return page alone does not prove payment succeeded.

For homepage requests, the server deducts quoted credits when accepting generation. Confirmed failure restores the charged credits under their original expiry. Unknown submissions must be checked before retrying; regenerating a successful result is a new paid request.

Hotel Lobby guest video packages

Hotel Lobby offers the same one-time packs with or without registration. Current USD prices before tax are shown below. The selected currency, applicable tax and final total are shown before payment.

A use includes one video at the purchased duration and resolution, valid for 365 days. Checkout is available only for configured products and is shown before payment. No subscription or automatic renewal. Confirmed generation failure restores that creation's entitlement. A successful video consumes one creation; another result requires a remaining creation. Cash refunds require a request under the refund policy. Account credits can fund direct generation at the displayed quote but cannot be exchanged for purchased Hotel uses. Existing orders retain their original price, specifications and number of uses.

Use the original browser or Recover order with the payment email to restore access. Order numbers alone do not grant access; keep recovery links private. Registration is optional: a verified account that proves access can explicitly claim an eligible paid order. The first eligible claim may grant one extra first-frame image, at most once per account and purchase, subject to server eligibility. It does not include another video and does not apply to homepage purchases. Payment returns restore the draft but never start generation automatically.

Existing account orders and historical tasks retain their original transaction, duration and quality records. See the Refund Policy for full-order refund requests.

Acceptable use and content checks

Do not use Videopogo to create, upload or distribute:

• Nudity, sexual content, sexual exploitation, or any content exploiting or sexualizing minors.
• Illegal hate, incitement to violence, threats, or material promoting unlawful violence.
• Deceptive impersonation, fraud, harassment, or content that violates another person's privacy, image rights or intellectual property.
• Malware, spam, attempts to bypass content controls, or attempts to access accounts or systems without permission.

User-provided Hotel Lobby video lines and action directions are screened through Waffo's moderation service before video generation. This does not describe every homepage prompt as passing through that same moderation service. A blocked request or an unavailable required review service can prevent generation. Automated checks do not guarantee that every harmful or unlawful result is detected, and do not replace your responsibility to use the service lawfully.

We may restrict a request or account when necessary to address misuse, security problems or applicable requirements. Where appropriate, contact support if you believe a restriction was mistaken.

Your inputs and outputs

You retain any rights you already hold in your inputs. You give Videopogo permission to process and send those inputs to the providers needed to operate the requested service, as described in the Privacy Policy. Do not submit material you are not entitled to process.

You are responsible for checking whether an output may be shared or used commercially in your circumstances. We do not promise that generated outputs are unique, free of third-party rights, or eligible for exclusive intellectual-property protection. Videopogo's branding and service materials remain subject to their existing rights.

Availability, changes and support

Generation can be delayed or unavailable because of provider, network or service problems. A definite generation failure restores the charged credits, or the applicable Hotel entitlement; an uncertain submission must be checked before retrying. Saving or archiving a generated result is not a new generation. If saving is pending or fails, check the existing task to retry saving instead of starting and paying for another model request. We do not promise uninterrupted service, exact results, or suitability for a particular use.

If the service or these terms change, the updated page will identify its revision date. Changes do not remove mandatory rights or obligations already arising from a purchase. Nothing here excludes responsibility or remedies that applicable law does not allow to be excluded.

For account, generation, billing or policy questions, email support@videopogo.com. Include your account email and relevant project or order reference, but never your password, payment card details or API keys.